To ensure the safety of all patrons and guests, Abbotsford Centre has created the following code of conduct and policy guidelines. Please review and follow the rules and policies below as failure to abide by them may result in expulsion from the venue without refund. 

If you have any questions, please contact the box office at 604-743-5000.

Accessibility Policy

Abbotsford Centre provides accessibility seating and accommodations at the venue and during most events. Please call 604-743-5027 to ask about accommodations for your ticketed event.

Alcohol Policy

Alcohol and beer will be served at most Abbotsford Centre events to those 19 years and older, and everyone may be required to show proof of age. 

No alcohol will be allowed to be brought in or out of the venue. Any person appearing to be intoxicated before entering AC may be denied entry. Any guest found intoxicated within the venue or causing a disturbance, as determined by management, will be asked to leave the venue without a refund.  No alcoholic beverage may leave the venue. 

  • Two hands = Two drinks. (Limit of two alcoholic beverages per purchase per person)

Arrival Policy

For concerts and certain special events, late arrivals may be asked to wait until an appropriate break period arrives before being allowed entry. To avoid frustrations, please arrive no later than 30 minutes before an event’s start time.

Bag Policy

All bags (camera bags, purses, backpacks, etc) are subject to search upon entering the Abbotsford Centre. 

Please have your bag ready for search before entering entrance doors to accelerate the process.

Camera Policy

Generally speaking, cameras are allowed as long as the following rules are followed.

• No Video Recording from any source
• No Audio Recording from any source
• No Professional Cameras

Individual shows and events may have their own rules regarding cameras. Please refer to the event description or program for details.

Children Policy

Some shows may be restricted to adults only and will be described as such in the event description or program. If a show is recommended for older audiences, then children will not be allowed without an attending parent. Please call the venue to ask about the age restrictions for your upcoming ticketed event.

The family section, section103 rows 7-21is a non-alcohol section, meaning that alcohol cannot be brought back into that section. 

These will be the same for every event we hold here at the Abbotsford Centre. 
For more questions about this please call 604-743-5000.

Food and Beverage Policy

Outside food and beverages are not allowed in the venue.

Lost and Found Policy

Lost items during events should be delivered to the Guest Services Desk in front of section 101. 

Guests may also check the Guest Services Desk for lost items. 

If you lost an item at an Abbotsford Centre event, please call their Guest Services Department at 604-743-5000Monday-Friday8:30 am-5:00 to claim your item. 

After 30 days, items may be donated to non-profit charity organizations or disposed of at the discretion of the Guest Services Manager.

Prohibited Items

The following items are not permitted in the arena:

  • outside food or drink, 
  • carry bags or backpacks, 
  • bottles or cans, glass, and coolers 
  • containers, 
  • illegal substances, alcohol, drugs, and other paraphernalia 
  • incendiary devices, 
  • weapons of any type, chains, spikes 
  • strollers, 
  • banner sticks or flag poles, 
  • artificial noise-making devices, air horns 
  • laser pointers, 
  • helium balloons, 
  • audio or video recorders, 
  • pets other than service animals, 
  • professional cameras, (SLR / DSLR) 
  • items the contents of which cannot be inspected or displayed. 
  • helmets, tents, chairs 

Subject to change without notice

Re-Entry Policy

There is no re-entry policy for the Abbotsford Centre. All exits are final. 

Smoking Policy

Smoking, including e-cigarettes and vaporizers, is not permitted within the venue. Please ask the event staff if there is a designated smoking section for your ticketed show or event.